Investing in digital health care

We have adapted to the times and teamed up with technology so that our patients have access to our services wherever they are.

Virtual clinic

We launched the REGINA MARIA Virtual Clinic, the most complex virtual medical solution on the market, which integrates all network systems, so that the patient's experience is complete.
In 2021 alone we recorded almost 310,000 appointments in the Virtual Clinic, the number of appointments since we launched the platform, in March 2020, being of approximately 490,000. Over 500 doctors from 40 medical specialties offer the same high-quality services online as they do offline, with the Virtual Clinics being a real success for doctors and patients alike. The average patients’ satisfaction score (NPS) is of 82%.

Online shop

We launched the first e-commerce platform dedicated to subscribers, where those who are already subscribers can upgrade the subscription they have from their employer and/or can buy one or more packages for their loved ones, at preferential prices.

The subscriber’s digital ecosystem

Our constant investment in technology and online platform has made us the most digitized healthcare provider in Romania. Together with our other patients, the main beneficiaries of our digital assets are the 700,000 subscribers that chose REGINA MARIA for themselves and their families.

The subscriber’s digital ecosystem

1

Chat.
The Maria chatbot offers you real-time information, but can also redirect your request to specific departments.

2

Virtual Clinic.
Make your own online appointments straight from the mobile app. 

3

Electronic medical record.
Full and real-time access to your medical history, tests and lab results, past treatments and medical recommendations.

4

My account.
Full access and control over your personal patient data. You can also associate your children accounts, with the same facilities.

5

Online appointments.
Fast and easy doctor’s appointments, that you can make yourself from your laptop or phone, without having to call our Call Center.

6

Digital data validation.
For full access to your medical records, you follow all the data validation steps right in the mobile app, the process being fully digital.

7

Billing and payments.
Direct access to your invoices and the option to pay online for your medical services.

8

Triage form.
Save time, by filling it out online, before your actual appointment.

9

Self check-in.
Shorter waiting times – you know right away which room your doctor is in for your appointment, without waiting in line at the reception desk.